E-mail Change

[JeanDeBoos]

Changing your linked E-mail Adress

How to change?

1) Start E-mail Address Change (In-Game steps)

1. Log into Pokemon Blaze Online (Game Client)
2. Go to 'Account Settings' → 'Change E-mail'
3. Enter your new E-mail address
4. Enter your current password
5. Click 'Send Verification Code'

1) Verify New E-mail (Inbox & Website steps)

1. Check your new E-mail inbox for verification code
2. Look for an E-mail from: accounts@pokemonblazeonline.com
3. Find the 6-digit code in the E-mail
4. Enter the code in-game and click 'Verify & Update E-mail'

Done! Your E-mail address is now changed.

---

Limits & Security

Limits

• 3 verification attempts per hour
• Codes expire after 15 minutes
• Current password required for all changes
• Only 1 active code at a time per account

Security

• Email ownership verification required
• Automatic code expiration
• Rate limiting prevents abuse
• Password protection on all changes

---

The Verification E-mail

What to expect

• From: accounts@pokemonblazeonline.com
• Subject: "Verify Your New Email - Pokemon Blaze Online"
• Delivery: Usually 1-2 minutes
• Content: Professional email with 6-digit code

If email doesn't arrive

1. Check spam/junk folder
2. Wait 2-3 minutes
3. Verify email address spelling
4. Check Troubleshooting below
5. Contact support if still missing

---

Troubleshooting

"Wrong Password" Error

• Double-check your current account password
• Make sure Caps Lock is off

"Email Already Exists" Error

• This means the used E-mail is registered to another account
• Try a different E-mail address

"Rate Limited" Error

• This means you made too many attempts (3/hour limit)
• Wait 60 minutes before trying again

"Invalid/Expired Code" Error

• Double check your Verification Code
• If your Code has expired (older than 15 minutes). Request a new code and enter it quicker.

Code Not Received

1. Check spam folder first
2. Wait 3-5 minutes for delivery
3. Request new code (if under rate limit)
4. Contact support if problem continues

---

Security Warnings

Protect Your Account

• Never share verification codes with anyone
• Use a secure, permanent email address
• Keep your password strong and unique

We NEVER

• Ask for passwords via email/Discord
• Ask for verification codes via Discord
• Send verification links (only codes)
• Email from personal addresses

---

Help Needed?

Contact Support

• Discord: Join our support server
• Forum: DM Staff

Include when contacting support

• Your username
• Email you're trying to change TO
• Error messages you're seeing
• Steps you've already tried

---

Timing related info

• Verification Requests: 3 per hour max
• Code Validity: 15 minutes
• Email Delivery: 1-5 minutes
• Support Response: within 24-48 hours

! Remember: Keep your verification codes private and secure !